International Journal of Academic Information Systems Research (IJAISR)   Year: 2019 | Volume: 3 | Issue: 2 | Page No.: 7-26 Impact of Information Technology on the Success of Office Management Systems in the Palestinian Pension Agency Mohammed khair I. Kassab, Samy S. Abu-Naser, Mazen J. Al Shobaki Abstract: Abstract: The aim of the research is to identify the impact of information technology on the success of office management systems in the Palestinian Pension Agency. The research community is composed of all the employees of the Palestinian Pension Agency. In order to achieve the objectives of the study, the researchers used the analytical descriptive method in which they tries to describe the phenomenon studied, analyze its data and the relationship between its components and the opinions that are raised around it. The study community and accessibility to the target group. The researchers distributed 108 questionnaires to the community of this research, consisting of (65) employees in the Gaza Strip and (43) employees in the West Bank, and all the questionnaires were retrieved. The results of the research were based on the availability of the infrastructure of the Authority, where the ratios ranged from good to very good. Overall, the average score of the axes was 4.09 and a relative weight of 82.0%. This result confirms the ability of the Authority to provide an appropriate infrastructure capable of adapting to the electronic document management system. And that there are no statistically significant differences in the response of members of the study community on the impact of information technology on the success of office management systems in the Palestinian Pension Agency due to variable (nature of job, specialization, age). And provide the technical background (dealing with computers and peripherals) and the level of education of employees will help in the implementation of electronic document management system in the Palestinian Pension Agency. The research led to a number of recommendations, the most important of which was the enhancement of the interest of a central computer network linking the main office in Gaza with the rest of the branches in the West Bank in order to ensure the implementation of the electronic document management system and the ability to hold meetings and meetings via videoconferencing and the ability to exchange electronic data. The study of material requirements with all attention and care, despite the availability of most of the necessary equipment and programs, and the submission of studies on the electronic document management system and the need of the Commission for financial support from some international institutions such as the World Bank.