International Journal of Academic Health and Medical Research (IJAHMR)
  Year: 2019 | Volume: 3 | Issue: 10 | Page No.: 10-35
Achievement of Total Quality Management by Using National Accreditation Standards in Royal Care International Hospital, Khartoum State- Sudan (Case Study: Service Providers and Service Recipients)
Tayseer Elamin Mohamed Elfaki, Tasneem Abdalla Ali Hamed

Abstract:
This study aimed to know the achievement of total quality management by using national accreditation standards in Royal Care International Hospital, Khartoum state- Sudan. The study was conducted during the period between 2018- 2019. The questionnaire was used as a data collection tool, which was designed according to the requirements of the study, two types of questionnaire were designed, questionnaire for service providers and other questionnaire for service recipients. Each questionnaire was contained four axes. A random sample of service providers and recipients was selected and 200 questionnaires were distributed to service providers and 88 questionnaires were distributed to service recipients, all questionnaires were collected and were valid for analysis. The statistical packages for the social sciences version 22 were used to conduct the analysis. The validity and consistency of the study questions (for the four hypothesis) were calculated by the Alpha Kronbach test. The study showed that there was a statistically significant relationship at the level of significance (0.05) between the achievement of total quality management and the implementation of national accreditation standards (management, safety, patient safety, patient care and social services) for both service providers and recipients (patient and co-patient) in Royal Care International Hospital. The study concluded that the application of national accreditation standards achieves the total quality management at Royal Care International Hospital and this has a very high impact on both service providers and recipients.