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| A Theoretical Review of Innovation Technique of Total Quality Management in Organizations |
Bruce Frank Ambore; Oladejo Lukman G (PhD); Bashir Babatunde Alao (MBA, ACA, CFE & CAMS)
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Abstract:
In all sectors of the economy Total Quality Management (TQM) is an important innovation technique that has been adopted about one decade ago as a better approach for good service delivery, waste reduction, quality and productive business performance. It is a philosophy that involves everyone in an organization in a continual effort to improve quality and achieve customer satisfaction. Numerous researchers and academicians have also acknowledged the applicability of TQM for sustainable competitive advantage for organizations. This study therefore provides a review of TQM in organizations. The research methodology adopted for the study was qualitative which was based on the extent literature. There are two key philosophies in TQM. One is a never-ending push to improve and the other is a goal of customer satisfaction which involves meeting or exceeding customer expectations. Hence, the purpose of this study is to understand the concept of TQM as applicable to organizations and to provide systematic guidelines for effective implementation of TQM in organizations. It also provides a better understanding of TQM and its practices in organizations. In other to ensure changes in employees' attitude to quality management, the study recommends training and education of management at all levels in the area of TQM practices.
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