International Journal of Academic Accounting, Finance & Management Research (IJAAFMR)
  Year: 2020 | Volume: 4 | Issue: 2 | Page No.: 70-87
Effect of Strategic Management on Public Service Delivery in Selected Public Sector Organisations in Anambra State Nigeria
Dozie Malachy Agbazue and Emma E.O. Chukwuemeka

Abstract:
This study investigates the effect of strategic management on public service delivery in selected public sector organizations in Anambra state. The objectives of the study are, to ascertain the effect of strategic human resource management on public service delivery, establish whether digitalization affects public service delivery and determine the effect of strategic financial management on public service delivery in selected public sector organisations in Anambra state, Nigeria. Based on the above objectives, three research questions and hypotheses were formulated and tested for the study. Relevant literatures were thoroughly reviewed and the study was anchored on the three theories, namely: The Contingency theory by Fred Edward Fiedler in 1964, Resource Based View (RBV) Theory by Jay Barney in 1991 and the New Public Management Theory by Hood (1991). Data was collected from a population of 454 staff of the selected organizations under study. The data collected were presented using simple percentage and analyzed, using Pearson correlation analyses. The study revealed that strategic human resource management, digitalization and strategic financial management have effects on public service delivery in selected public sector organisations in Anambra state, Nigeria. The study therefore, recommended that human resource activities in the public sector, especially public enterprises should be strategically geared towards the attainment of better services to the public.