Abstract:
This study examined the effect of capacity building on employees’ service delivery: A study of Anambra state Civil Service Commission (2015 - 2019). The study employed survey resign design; where questionnaire was used to collect data. Data was analyzed using weighted mean and descriptive statistics while the inferential statistics such as Regression analysis with the aid of statistical Package for Social Sciences (SPSS) version 20 was used to analyze the hypotheses. The study used Capital Development Theory as its theoretical frame work. The findings of the study revealed that poor training and re-training of employees affect service delivery in Anambra State Civil Service Commission, effective funding of capacity building programmes promote service delivery in Anambra State Civil Service Commission, employees’ attitude towards training and re-training effect the achievement of efficient service delivery in Anambra State Civil Service Commission We recommend that training of employees based on favouritism should be discouraged by the management, and also a mechanism should be created for proper assessment and evaluation of employee performance after training, the Human Resources department should ensure also that adequate training design, rich in content is used for employee training. The content should be able to include all the identified skill gaps, while making sure that a trainer who is knowledgeable and experienced in that area is contracted for the training delivery and to improve employee training and development in the civil service, and improved performance and service delivery, management should increase the number of employees taking part in training and development. This can be done by providing incentives that may motivate employees to take part in training and development programmes.
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