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| A Re-Appraisal of E-Governance as Emerging Concept in Public Institutions in Anambra State Nigeria |
Ugbo, Ifeoma Emmanuella and Emma E.O.Chukwuemeka
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Abstract:
The study is an investigation into the implications of electronic administration on service delivery at selected public tertiary institutions in Anambra State. Four randomly selected institutions - The Nnamdi Azikiwe University, Awka, Chukwuemeka Odumegwu Ojukwu University, Federal Polytechnic Oko and Federal College of Education (Technical) Umunze were studied. The research was anchored on the platform of the New Public Management Theory which advocated for a swifter and more result oriented management method. Data for the study were generated via a structured questionnaire distributed to staff and students of the selected institutions under study. Observation method was also employed. Data collected were analyzed in frequency tables and percentages while the hypotheses were tested using ANOVA and t-test regression analysis. The study revealed that most tertiary institutions in Anambra have adopted and integrated e-administration into various areas of their management which have also improved service delivery to some reasonable extent. However, full benefits of this new management technique are not realized due to some undermining factors essentially bordering on low level of technological development in the country. The challenges include internet hiccups, power outage, poor maintenance culture, illiteracy, and integrity issues. The research therefore calls for the intervention of government (via funding and logistic supports) at all levels to assist tertiary institutions to fully adopt and integrate e-administration in all needed areas of their management.
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