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| Distance Education Service Delivery and Students Satisfaction at Jigdan College |
Derese simegnew and Baye munye
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Abstract:
The purpose of this study is to assess the existing approaches distance education service delivery and students satisfaction at Jigdan College especially at Addis Ababa and same selected regional center thereby forward recommendations for further improvement. To achieve this goal, the college are competing to provide service deliver for the students with all possible satisfaction means through providing efficient services. This paper measures service deliver on the satisfaction of the students at Jigdan College, It mainly concentrates service deliver on the students' satisfaction with the in service delivery at Jigdan college distance program only. To measure the satisfaction of the students, a questionnaire was developed and distributed to a sample of the college students, center coordinator and teacher. The questionnaire forms were collected and analyzed. The results of the questionnaire showed that the students were satisfied by the services deliver a positive impact on the students' satisfaction. This study attempts to examine the differences of selected demographic factors (gender, races and semester of studies) on the students' satisfaction and service quality. Furthermore, this study is also to examine any relationship between age and students' satisfaction and service quality. This study was conducted using a set of questionnaire to 470 students from five regions and seven center selected by simple random sampling techniques. The study will provide results from empirical test of these differences and relationships. The empirical results of this study can provide no any differences, which related to students' satisfaction on service quality on center. By focusing on critical factor in service delivery especially responsiveness and assurance mean that the institution is concrete a way toward a better evaluation in satisfaction.
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