Abstract:
: The impartial of this review to analyses the contribution of service delivery in creating Good governance through the organization. A theoretical framework relating to the characteristics of Good governance principles and the role of service delivery based on those characteristics developed. The relationship between service delivery and contribution of Good governance principles for the organization's sustainability, which based on a social, ethical, democratic, and economic basis, involves some essential aspects concerning people serving aspects on the perspective of Consensus orientation, Accountability, Participation, Transparency, Responsiveness, Effectiveness, and Efficiency and following the Laws and regulations. The integration of principles of good governance with possible approaches and practices of service delivery leads to developing a model that underpins the contribution of service delivery to create and practice good governance and citizen's satisfaction on the organizations. The review aimed to explore how service delivery influences good governance to change organizational culture, and it may affect the civil service performance in the organization to assure good governance through service delivery and corporate sustainability.
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