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| E-Government Development Review in Africa: an Assessement of Democratic Republic of Congo's Global E-Government UN Ranking |
Elias Semajeri Ladislas, Businge Phelix Mbabazi, Muwanga Zaake Wycliff, Kareyo Margaret
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Abstract:
with the potential to support Open Government Data in Africa, E-Government (Electronic government) can be defined as the use of information and communication technologies to enable citizens and businesses to interact and conduct business with government. Today more governments across the world are introducing e-government improving service delivery to its citizens. This research aimed to review e-government development in Africa and in Democratic Republic of Congo (DRC) in particular and review DRC's performance in global e-government surveys, review some causes of the low e-service delivery ranking, and recommend solutions to improving future rankings. . The population of the study comprised 72 staff members selected among Managers of ICT and officers at the operational level. Findings show that that there's a need to enhance the government web presence to interact with citizens, to invest more in telecommunication infrastructure and to review the implementation framework of e-government in the Democratic Republic of Congo in order to meet the requirements of e-government
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