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| Utilizing ITIL V3 To Improve Quality of Application In Software House |
Honni, Francka Sakti Lee, Delly Vera, Nadia Karepowan
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Abstract:
Kreavi Informatika Solusindo is a software company engaged in the development and development of software. This company has created and developed customs software and one of them is Purimedika software which is software that will be examined in this research. This software is engaged in the field of health, the services provided in this software are in the form of patient registration, doctor selection, medical examination, patient track record, payment and also recording patient data documents. To maximize the company's objectives regarding this software, it is necessary to evaluate the software developed by the company. This research was conducted to evaluate existing governance using the ITIL version 3 frameworks, with the domain of service operations and also using a prioritization approach. The purpose of this study is to measure the level of maturity of the software being developed by the company and also to get the results of the rating assessment based on the results of the analysis of the company by conducting the observation and interview process.
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