Abstract:
The sale of any service, including hotel services, differs from the sale of goods primarily in that the service is inseparable from the staff who provide it. That's why the hotel business pays special attention to customer service. All employees, especially those who deal with customers on a regular basis, are specially trained. They can deal with a variety of customers, talk on the phone, hear complaints, and more. will be taught. Detailed guidelines will be developed for each category of staff (receptionist, bartenders, waiters).
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