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| The Role of Quality of Work Life in Organizational Citizenship Behavior in Education Sector: A Mediating Role of Motivation |
Dr. Muhammad Suhail Sharif, Muhammad Mohsan Jamil, Muhammad Sajjad Khan
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Abstract:
Purpose: The purpose of the study is to investigate the impact of quality of work life on organizational citizenship behavior and the connection of the employee's motivation between quality of work life and organizational citizenship behavior in education sector in Pakistan. Design/Methodology: As an empirical test of the proposed conceptual model, the quantitative research survey method has conducted on 372 individuals/Employees from the education sector. Findings: This examination finds a positive connection among measurements of quality of work life (QWL) and organizational citizenship behavior (OCB).Quality of work life has a positive significant relation with the organizational citizenship behavior. Motivation is a strong positive predictor of organizational citizenship behavior. When there is increase in quality of work life the organizational citizenship behavior also increased. If the quality of work life will be better the employee would motivate more. There is an immense role of the motivation of the citizens of the organization. When the workforce of any organization lead to the motivation, then their productivity and their behavior automatically switched to the positive direction and they motivate to stay with that organization. Implications: In the real life implications, this study declares that the workforces of the public postgraduate institutes of Bahawalpur are good in motivation due to their quality of work life and as they are more motivated, this indicates that they have a good behavior. Educational organizations are that organizations where the characters and mental caliber of the students are developed. When the employees would have good behavior then they will also give it to their young ones. This is the symbol that the development of the nation is directly related to the behavior of the employees of educational sector just like the motivation is directly proportional to the citizenship behaviors. Originality/value: This study is first to analyze the quality of work life and motivation of employees and their consequences for organizational behaviors in Education Sector. Furthermore, this study is first to decide the effect of motivation on organizational behavior.
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