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| The Level of Achieving Job Quality in Palestinian University Colleges |
Abdalqader A.Msallam, Amal A. Al hila, Samy S. Abu-Naser, Mazen J. Al Shobaki
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Abstract:
The study aimed to identify the level of achieving the quality of job life through its dimensions (moral working conditions; wages and rewards; benefits provided to employees; handling complaints and grievances; participating in decision-making), and to reveal differences in the responses of sample members according to personal variables (gender; academic qualification; College; nature of work; years of service). The researchers used the descriptive and analytical approach and the questionnaire as the main tool for data collection. The study population reached (596) academic and administrative employees distributed among (5) university colleges in Gaza Strip, and a stratified random sample of (240) employees was selected, at a rate of (40.3%). SPSS software was used to analyze the data. The study concluded a set of results, the most important of which are(1) The results of the study showed that the availability of quality elements of job life in university colleges in Gaza Strip is appropriate in general in terms of: (moral working conditions, wages and rewards, participation in decision-making, handling complaints and grievances, benefits provided to employees). Job quality with relative weight (63.30%). (2) There are differences between the average responses of the respondents about the level of achieving quality of job life in Palestinian university colleges in Gaza Strip due to gender, differences in favor of the male category, and the nature of work for the category "academic with an administrative position". (3) There are no differences between the averages of the respondents' responses about the level of achieving quality of job life in university colleges in Gaza Strip due to academic qualification, college, and years of service. Among The Most Important Recommendations of the Study: (1) University colleges must provide benefits to employees such as: (providing health care, organizing recreational trips, contributing to solving economic problems, providing club subscriptions). (2) That university college's pay attention to handling complaints and grievances through: (Assigning an efficient and competent committee to handle complaints and grievances with all fairness and transparency, adopting and following up the results of the application of complaints and grievances handling, protecting the complainants from any arbitrary action against them).
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