International Journal of Engineering and Information Systems (IJEAIS)   Year: 2020 | Volume: 4 | Issue: 8 | Page No.: 214-234 Flexibility of Information and Its Relationship to Improving the Quality of Service Zahi O. Abu-Nahel, Wafiq H. Alagha, Mazen J. Al Shobaki, Samy S. Abu-Naser, Suliman A. El Talla Abstract: The study aimed to determine the flexibility of information and its relationship to improving the quality of service in non-governmental hospitals in Gaza Strip. The study relied on the descriptive analytical method, and the questionnaire was designed as a tool for data collection and consisted of (21) items. The researchers used the comprehensive survey method, and the number of study population members was (536) singular, where (434) questionnaires were retrieved, and the recovery rate was 80.97%. The study showed many results, the most important of which was the presence of a moderate degree of approval by members of a sample on the flexibility of information, as it obtained an approval percentage with a relative weight of (60.15%). The Quality of Service has a relative weight (79.90%). The results of the study revealed a statistically significant relationship between the flexibility of information and the quality of service in non-governmental hospitals in Gaza Strip with a correlation coefficient of (0.417). The study reached many recommendations, the most important of which is the necessity of working to update information systems, archiving and networks through which data and information are transferred between departments, and to find mechanisms through which the available information can be used to enhance the decision-making process, and to develop an effective system to receive patient complaints in a way that ensures speed Response and treatment to achieve continuous communication between patients and hospital management, as well as periodically updating medical devices and equipment used in hospitals.