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| The Role of Personal Ingenuity and Mental Models as One of the Dimensions of the Learning Organization in Improving the Quality of Services |
Nahed Mahmoud ijla
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Abstract:
The study aimed to uncover the role of learned organizations (personal ingenuity, mental models) in the level of quality of services provided by employees of Palestinian Pension Agency in Gaza Governorate. The study followed the descriptive and analytical approach, and the questionnaire was used as a tool to collect data, and it was distributed to all employees of the authority, whose number is (75) employees, and (64) questionnaires were retrieved for analysis, as the actual study sample represented (85.3%) of the study population. The study concluded with a number of results, including: There is a statistically significant relationship between the availability of the learning organization's dimensions (personal ingenuity, mental models) and the quality of services in Palestinian Pension Agency in Gaza Strip. The results of the study also showed that there were no differences between the responses of the sample members about the availability of the learning organization dimensions (personal ingenuity, mental models) and the quality of services due to the variable of sex, age, and educational qualification. With regard to Number of years of service, there were differences in favor of those who had years of service (less than 5 years) in the axis of the learning organization (personal ingenuity, mental models), while there were no differences in the axis of service quality. The study recommended the necessity of providing employees with modern administrative skills that enable them to perform their work efficiently and effectively by relying on modern technological means. Promoting and disseminating the necessary policies to stimulate and organize creativity by embracing creative people and creators and providing them with full support, and enhancing the innovation structure in the authority, which in turn may be reflected in the provision of distinctive services and support the transformation towards a Learning Organization. The necessity for senior management to believe in employees 'potentials by giving them the opportunity for open discussions and giving them the necessary information to work on time, enabling them to make decisions.
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