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| Proactive Flexibility and Its Impact on Improving the Quality of Services in Hospitals |
Zahi O. Abu-Nahel, Wafiq H. Alagha, Mazen J. Al Shobaki, Samy S. Abu-Naser, Suliman A. El Talla
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Abstract:
The study aimed to determine the proactive flexibility and it's Impact on Improving the Quality of Services in non-governmental hospitals, from the viewpoint of the internal beneficiaries of non-governmental hospitals in Gaza Strip. The study relied on the descriptive and analytical approach, and the questionnaire was designed as a tool to collect data, and the researchers used the comprehensive survey method, and the number of the study population was (536) single, where (434) questionnaires were retrieved, and the recovery rate was (80.97%). The study showed many results, the most important of which were: the presence of a moderate degree of approval by the study sample on anticipatory flexibility, as it obtained an approval percentage with a relative weight of (59.49%). The results of the study indicated a high degree of approval by the study sample regarding the Improving the Quality of Services. As it became evident that the Improving the Quality of Services field obtained a relative weight (79.90%). The results of the study revealed a statistically significant relationship between anticipatory flexibility and the Improving the Quality of Services in non-governmental hospitals in Gaza Strip, with a correlation coefficient of 0.459. The results of the study also revealed a statistically significant impact of response flexibility on the Improving the Quality of Services in non-governmental hospitals in Gaza Strip. The study reached many recommendations, the most important of which were: the need to work on appointing young people and those with potentials, because jobs are vacant in the hospitals under study, and the need to seek the help of an administrative staff with scientific and practical qualifications, and to work on updating information systems, archiving and networks through which data and information are transferred between departments And to create mechanisms by which stored information can be used to enhance the decision-making process, and to establish an effective system to receive patients' complaints in a manner that ensures rapid response and treatment, to achieve continuous communication between patients and the hospital administration, and to notify patients of dealing with the complaints they submit, and work to provide all Medical and health specialties in the hospitals under study, by making use of the medical delegations that visit Gaza Strip, involving them in the treatment processes, bringing in doctors and specialists from abroad, updating the standards related to measuring the services provided to patients on an ongoing basis, based on the suggestions and complaints of patients, and developing facilities in hospitals As well as updating the medical devices and equipment used in hospitals periodically.
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