International Journal of Academic Multidisciplinary Research (IJAMR)   Year: 2020 | Volume: 4 | Issue: 9 | Page No.: 73-80 Service Compact (Servicom) and Its Impact on Service Delivery in Nigerian Postal Service (Nipost), 2015-2019 Cinjel Nandes Dickson (PhD), Na'andeti Nayi Felicia, Galadima Bala Joji, Bur, Andeline Doosuur Abstract: Servicer compact popularly known as SERVICOM is a public sector reform introduced by the Nigerian government in 2004 to promote the provision of qualitative service delivery in the public sector. It was driven by government's commitment to deliver functional and efficient service to the people. This study has attempted to examine the impact of Service Compact on service delivery in NIPOST. Secondary sources of data were generated from documentary facts drawn from array of both published and unpublished materials such as textbooks, journals, newspapers and magazine, conference and seminar papers, handbook of the organization, internet material and many more. Interview was chiefly utilized as the major instrument for data collection. The study has established a relationship between Service Compact and service delivery in NIPOST. Conclusion was drawn that SERVICOM has played a significant role on the provisioning of efficient and qualitative service delivery in NIPOST. Recommendations such as the need for proper role definition, non-interference of government in the appointment of officers, regular employees training and many were proffered.