Abstract:
The study aimed to reveal the role of learning organizations (team learning and systemic thinking) in the level of quality of services provided by employees of Palestinian Pension Agency in Gaza Governorate. The study followed the descriptive and analytical approach, and the questionnaire was used as a tool to collect data, and it was distributed to all employees of the authority, whose number is (75) employees, and (64) questionnaires were retrieved for analysis, as the actual study sample represented (85.3%) of the study population. The study concluded with a number of results, including: There is a statistically significant relationship between the availability of the learning organization dimensions (team learning and systemic thinking) and the quality of services in Palestinian Pension Agency in Gaza Strip. The results of the study also showed a positive effect of the learning organization dimensions (team learning, logical thinking) on ??improving the quality of services in Palestinian Pension Agency in Gaza Strip. The study recommended the necessity of creating a flexible environment to cope with the surrounding changes and resulting from the political and economic data and deal with them. Attention to providing an ideal internal work environment by adopting teamwork under the supervision of a successful and effective management that pays attention to improving the performance levels of employees and providing their best. Promoting and disseminating the necessary policies to stimulate and organize creativity by embracing creative people and creators and providing them with full support, and enhancing the innovation structure in the authority, which in turn may be reflected in the provision of distinctive services and support the transformation towards an Learning Organization.
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