Abstract:
The present research aims, through the review of global literature, in the investigation of the degree and results of the adoption of new technologies and the digital transformation in the processes and in the effective governance of the public sector. More specifically, it examines the success factors (or barriers) in public sector innovation and in particular in the adoption of digital governance. An overview of the European Union in terms of the success of digitalization projects is given and the example of Greece is mentioned, in order to find out how digitalization affects the way the public sector in Greece (a typical example of a Greek digitalization practice is gov.gr which started during the current health crisis) helps to overcome various bureaucratic, and not only, problems by making the public more citizen-friendly, creating thus a social value. Innovation must be a key priority of the public sector as it helps public services to improve performance and increase public value, to successfully meet citizens' expectations and lead to increased service efficiency and cost minimization for the organizations. Our results can be useful for policy makers considering the implementation of similar systems in their public administration.
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