International Journal of Engineering and Information Systems (IJEAIS)   Year: 2021 | Volume: 5 | Issue: 1 | Page No.: 1-7 Audit Information System of Data Storage Shelf Using ITIL Framework with Domain Service Strategy Devi Yurisca Bernanda, Ozmar Azhari, Cynthia Pangrestu, Gerry, Leon STP Abstract: Management for bad governance will have an impact on the quality of service in the company; this will cause low levels of customer satisfaction and trust. This can be overcome by regulating the management and checking the governance needed for customer server storage racks where this is rarely monitored and checked. Exposure to management and checking routines can improve existing deficiencies to be better and in line with company goals. The method used is to conduct an audit for checking on a server storage rack using the ITIL framework (information technology infrastructure library) with a domain strategy. Based on the results that exist in the domain strategy in order to achieve the desired level of maturity (level of maturity), all procedures required in each process must be obtained. To achieve the desired results, each process must have standard and sent procedures that are socialized to all parties involved in the implementation of checking the server storage rack that is to the manager. The procedure must be documented and updated regularly. From the results of the maturity of the current IT governance with the level of maturity to be achieved, it is recognized in the domain improvement strategy that is carried out on checking the storage rack of the server (managing human resources). The information audit system uses the ITIL framework and with the domain service strategy used to assess the level of maturity for the company where the average calculation results obtained from the interviews are 2.50 which mean the company is not optimal and is given several recommendations to improve it.