International Journal of Academic Information Systems Research (IJAISR)
  Year: 2021 | Volume: 5 | Issue: 11 | Page No.: 25-29
Social Media and Public Sector Management in Post Covid-19 Nigeria: A Critical Analysis
Nwofia, Chukwuka Osita and Obi, Emeka Francis

Abstract:
Social Media is an invaluable means of disseminating information to the citizenry; hence, it is a powerful tool of propaganda. In many parts of the world, the social media acts as a two-edged sword as it allows citizens to be privy to information without impediments. However, this same tool has been used to misinform the populace and to circulate unverifiable and deceptive messages to citizens. As regards this, the basic question becomes: how do we strike an acceptable balance between information and misinformation? To this end, this qualitative study explored how best harness the social media for effective public sector management in post COVID-19 in Nigeria. The paper argued that as the importance of social media is not lost on the general public for information engagement, its abuse in Nigeria is not lost either, especially to any keen observer of the Nigerian sociopolitical environment. Findings from the paper revealed that the responsibility for credibility of information lies not only with the citizens and the social media companies, but also with the government and its agents. In this wise, the paper recommended, among others, that social media companies should step up their game in sanitizing their online communities for better accountability, checkmate fraud and prevent issues of cyber bullying and hate speech and that there should be appropriate mechanisms to sanction defaulters. To this end, social media organizations should collaborate with government agencies in their countries of operation to identify and punish those who take advantage of the social media to perpetrate fraud and other forms of misinformation.