Abstract:
The title of the research work is "effect of communication on service delivery of Enugu State fire service commission. The need for the research arose due to the less attention that has been given to effective communication in respect to discharging the constitutional duties of public agencies, especially the communication between the government agencies and the people, this communication gap has disconnect the institutions that supposed to provide services to the people, thereby breeding distrust between government service providers and citizenry. The study sought to examine the effect of communication on service delivery of fire service commission in Enugu State Nigeria. The study made use of primary and secondary data. The population for the study is 6000, this population comprises officials of fire service commission and the public while the sample size is 400.Simple random sampling technique was adopted in the administration of the questionnaires, while the data collected were presented and analyzed with frequency and percentages. The study revealed communication channels used in Enugu state fire service commission, and also it examined how effective these communication channels are, and the impediments of communication flow in Enugu state fire service. The study also determined the solution to the communication impediments. In all these the study discovered that there is no effective communication flow in Enugu state fire service commission. The study found out that there is communication gap between the people or residents of Enugu state and the fire service commission in the state as a result of the ineffective methods of communication by the organization and this has jeopardize their promptness and effectiveness in service delivery. The study found out that lack of adequate communication gadgets, poor road network, lack of motivation of workers, not sensitizing the public and lack of adequate firefighting trucks, are among the factors that militate against the effectiveness of the Enugu state fire service commission.
|