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| Relationship between Emotional Intelligence and Stress Management (A Study of Zenith Bank Plc. Enugu) |
Ekwochi, Eucharia Adaeze, PhD, Agbaji, Benjamin Chuwuma, PhD, Ajagu, Eyuche Helen, PhD
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Abstract:
The research examined the relationship between emotional intelligence and stress management. The objectives which the study achieved were to examine the relationship between self-awareness, self-management, social awareness, relationship management and stress management. The research design adopted for the study was the survey research design. Some research questions were also posed which the study provided answers to; in conducting the study data were sourced from both primary and secondary sources. The population of the study consist of 298 employees of Zenith Bank Plc from six (6) branches in Enugu of which a sample size of 171 was determined using the Taro Yamane's formula. The study was highly descriptive and inferential in nature as it involved the use of tables, frequencies and simple percentages as the basic statistical technique employed to analyse the raw data .Chi-square statistical tool was adopted to test the hypotheses. Findings from the study revealed that there are significant relationship between self-awareness and stress management; ?2 (171, 1) = 14.27, P<0.05, Self-management and stress management; The study recommended that the organization include some programmes in order to enhance emotional intelligence based on their job satisfaction, job involvement, organization commitment, work and family conflict. Such programs would assist them in developing better management of their work. There should be emotional intelligence seminars, training education programmes to provide clear instructions for employees to increase their understanding and knowledge of emotional intelligence. The working environment should be made favourable for the employees so as to reduce stress.
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