International Journal of Academic Management Science Research (IJAMSR)
  Year: 2021 | Volume: 5 | Issue: 2 | Page No.: 248-260
Minimum Wage Implementation And Employee Service Delivery In The Civil Service Of The South East States Of Nigeria, 2000 - 2015.
Onyekwelu, Rose Ugonwa

Abstract:
Minimum wage implementation in Nigeria has been a hotly debated issue at both academic and political levels. However, little attention has been paid to the effect of minimum wage implementation on service delivery. The study examined minimum wage implementation and service delivery in the Nigerian Civil Service: A Study of South East States (2000- 2016). Specifically, the study examined the level of minimum wage implementation in the civil service of the five south east states of Nigeria and the effect of minimum wage implementation on service delivery in the civil service of the South East States. The study adopted the survey research design. The population of the study comprised of civil servants in the civil service of the five South East States. The major instrument of data collection is a structured questionnaire subjected to both face and content validity approval by research experts. The sample size for the study was obtained from the civil servants in the five states using the Taro Yamani formula. The data generated for the study were presented and analysed using descriptive statistics such as mean, standard deviation, frequency count, tables, etc. Formulated hypotheses were tested using multiple regression analyses of the ordinary least square. Findings from the study showed that the South East states have always implemented the minimum wage policies, though not strictly as stipulated by the Minimum Wage Acts and that the level of minimum wage implementation have effect on the quality of service delivery. The respondents in the five states were emphatic that payment of minimum wage was positively related to the quality of service delivery. To restore worker's morale and work attitude and to encourage improvement in service delivery, there is need to build into minimum wage Acts clauses that will make room for both a time frame for reviews and automatic reviews of the minimum wage.