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| An 'Explicandum' Of Human Capital Development And Service Delivery Prescoping Anambra State Police Command (2010 - 2018) |
Chukwurah, Daniel Chi Junior (Ph.D); Ezeneme, Ebele Victoria Ph.D & Obi, Helen Obiageli (Ph.D)
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Abstract:
The study examined human capital development and service delivery in the Nigeria Police using Anambra State as the study area. The study examined the extent which the Nigeria Police has performed their constitutional role of protecting the lives and property of people in the state as well as maintaining law and order in the state. The objectives that guided the study include to (i) examine the effect of training and human capital development on efficient service delivery in Anambra State Police Command, (ii) to find out if police personnels are properly placed in their special areas of training, (iii) to ascertain the degree which police personnels have improved the efficiency of service delivery and to examine the extent of transparency, selflessness and discretion in the service delivery of the Nigeria Police. The following research questions were formulated to guide the study: (i) How does training and human capital development affect efficient service delivery in Anambra State Police Command? (ii) To what extent are police personnel placed in their special areas of training in Anambra State Police Command? (iii) To what extent has Anambra State Police Command improved their service delivery to the public? (iv) To what extent has Anambra State Police Command adopted transparency, selflessness and discretion in their service delivery? The study adopted a descriptive survey design. Data was gathered from primary and secondary sources. Secondary data was elicited from textbooks, journals, periodicals, statistical records, conference papers, internet sources, published and unpublished works of researcher. Primary data were gotten through interviews, direct observation and the use of structured questionnaire. The study revealed that there is significant relationship between human capital development and service delivery. It also showed that there was poor human capital development in the Nigeria Police resulting to their abysmal service delivery to the detriment of the members of the public who are recipients of police services. The researcher recommended that human capital development programmes in the Nigeria Police should be improved in order to improve their service delivery to the citizens. Human capital development programmes such as conferences, workshops, seminars, in service training and technical assistance should be carried out regularly and adequately in order to achieve a healthy workforce.
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