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| Inter-Agency Collaboration And Service Delivery In Selected Public Sector Organisations In South West Nigeria |
OMOTOSHO Pius Arowolo and Prof. EWUIM, Ngozi Christiana (PhD.)
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Abstract:
This study examines the effect of interagency collaboration on service delivery in selected public sector organisations in South West, Nigeria. The objectives of the study are, to ascertain whether inter agency information sharing can help reduce the cost of biometric data capturing in Nigeria and to ascertain the effect of a single multipurpose biometric database on policy making and implementation in Nigeria. On the basis of the above objectives, two research questions and hypotheses were formulated and tested for the study. The study was anchored on the Stakeholder Theory by Freeman (1983). Data was collected from a population of 728 staff of the selected organizations under study. The data collected were presented using frequencies and mean scores and analyzed, using Pearson correlation analyses. The study found out, among others, that interagency information sharing can help to reduce the cost of biometric data capturing in Nigeria. The study therefore, recommended that the National Identity Management Commission (NIMC) should be overhauled and reinforced to effectively cater for the biometric data needs of the federation. Their server should be accessible to other government agencies (especially at the federal level) so as to avoid unnecessary repetition of biometric data capturing at every point in time.
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