International Journal of Academic Information Systems Research (IJAISR)   Year: 2021 | Volume: 5 | Issue: 6 | Page No.: 1-11 Effect of Road Transportation Management on Customer Satisfaction (A Study of Peace Mass Transit Enugu Road Nsukka) ekwochi, Eucharia Adaeze, PhD, M.Sc., MBA, B.Sc., PDE, IPMA, IRDI, IMPD, Agbaji, Benjamin Chuwuma, PhD, anzor, Edith Chima, M.Sc, B.Sc. Abstract: This study examined Road Transportation Management and its Effect on Customer Satisfaction ( A Study of Peace Mass Transit Enugu Road Nsukka. The objectives of the study included to: ascertain the effect of procurement of high quality spare parts on customers' loyalty of Peace Mass Transit, Determine the degree of relationship between availability of standard fleet and perceived value of Peace Mass Transit, The population of the study was 115 while the sample size of 94 was determined by using taro yamane's formula. The sources of data were both primary and secondary sources. The hypotheses were tested by using the chi-square statistical tool. The findings included that Procurement of high quality spare parts has a positive effect on customers' loyalty of Peace Mass Transit, as calculated value (182.74) is > the critical value (9.49) Availability of standard fleet has a significant relationship with perceived value, as calculated value (119.40) is > the critical value (9.49) The researcher concluded that transport management has a positive relationship on customer satisfaction while it was recommended that management of transportation companies should procure high quality spare parts as it has a positive relationship on customers' loyalty, management of transportation companies should provide standard fleet as it has a significant relationship with perceived value.