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| Predictive Estimate Of Some Psychological Variables On Quality Management Among Senior Staff In The University College Hospital, Ibadan, Nigeria |
YUSUF ADAM OYETUNJI
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Abstract:
Quality management among organization staff all over the world has assumed an alarming dimension. It has become so worrisome that it has gained prominence in social discourse. The prevalence rate of quality management among organization in different parts of the world gives room for low productivity and low service delivery. Despite these researches, factors that predict the occurrence adequately investigated in this part of the world. This study therefore investigated the predictive estimate of some psychological variables on quality management among senior staff in the university college hospital, Ibadan. A descriptive survey research design was adopted in the study. Three hundred participants were selected through simple random sampling from their wards and department within the University College Hospital (UCH), Ibadan. Their ages ranged between 39 and 44 years with mean of 22.40 years (SD= 4.19). Four structured questionnaire; Emotional intelligence Scale (?=0.87), Job commitment Scale (?=0.86), Interpersonal competence Scale (?=0.73), Communication skill scale (?=0.77) and Administrative support scale (?=0.77) were used to collect data. The findings revealed that there was significant positive relationships between Job commitment (r = 0.199; p < 0.05); Emotional intelligence (r = 0.138; p < 0.05); Interpersonal competence (r = 0.116; p < 0.05); Communication skill (r = 0.168; p < 0.05). However, Administrative support did not have significant correlation with Quality Management (r = 0.016, p > 0.05) and quality management among the participants. The five variables jointly accounted for 17.2% variance in predicting quality management among the participants. The independent variables made positive relative contribution to quality management in the following order: Emotional intelligence contributed most to the prediction of quality management among senior staff in University College Hospital, Ibadan (? = 0.365; t = 6.028; p < 0.05), next to it is interpersonal competence (? = 0.315, t = 2.274; p < 0.05). This was followed by Job commitment (? = 0.291, t 5.003; p < 0.05). In the fourth position was Communication skill (? = 0.263, t = 2.043; p < 0.05) respectively. Administrative support made the least contribution to the prediction of Quality Management (? = 0.118, t = 0.021; p > 0.05) had relative contribution to quality management. Based on this finding, it is recommended that staffs should be exposed to administrative support and emotional intelligence boosting training as a strategy for increasing quality management in organization. Positive interpersonal competences should also be encouraged. Senior staffs should bridge up the communication gaps in their relationship with their young staffs.
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