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| Employee Loyalty and Organizational Resilience of Commercial Banks in Rivers State
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Nwiyii, Blessing Joseph (Ph.D.). Amanawa, Ebiegberi David (Ph.D.). Micah, Nyone Uelee (Ph.D.).
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Abstract:
The paper examined the relationship between employee loyalty and organizational resilience of Commercial Banks in Rivers State. The studyâ€(tm)s general objective was to empirically examine how employee loyalty interacts with organizational resilience in terms of alertness, agility, and flexibility of Commercial Banks in Rivers State. The research design for the study was the explanatory cross-sectional survey research design. The population of the study consisted of twenty-two (22) Commercial Banks operating in Rivers State, Nigeria. The above information was obtained from the official site of the Central bank of Nigeria (CBN), 2022. The studyâ€(tm)s sample size consisted of One Hundred ten (110) top managers at the State Head Office of the individual Deposit Money Banks (22 banks). The above sample size was conveniently selected by selecting five (5) top managers from the headquarters of each of the banks. A total of one hundred and ten (110) copies of the questionnaire were administered to the target sample elements with the help of two research assistants. However, ninety (90) copies were retrieved. The data obtained from the field were analyzed using Spearmanâ€(tm)s Rank Order Correlation Coefficient and t-test with the aid of SPSS Version 22.0. Three hypotheses were tested using Spearman Rank Order Correlation. The findings were: employee loyalty has a very strong positive relationship with on alertness of Commercial Banks in Rivers State; employee loyalty has a strong positive relationship with the agility of Commercial Banks in Rivers State, and; employee loyalty has a very strong positive relationship with the flexibility of Commercial Banks in Rivers State. The study concluded that the synergy in employee commitment, enterprise-first behavior, and organizational goal attainment brings about a corresponding enhancement in organizational resilience, especially regarding alertness, agility, and flexibility. The study recommended, amongst other things, that management adopt an equitable reward system that will motivate employees to give their best for the success and survival of the organization.
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