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| Examining the effect of Electronic Banking on the Performance of Financial Institutions in Uganda. The Case of Stanbic Bank Kabale
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Alex Akankwasa, Teddy Akakikunda, Caroline Matsiko Murezi, Ivan Habasa Akatwijuka, Peace Turyomurugyendo
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Abstract:
The goal of the research study was to determine how the performance of financial institutions in Uganda was impacted by electronic banking. The case study used was Stanbic Bank's Kabale Branch in the Kabale District. Finding out the factors affecting electronic banking in financial institutions in Uganda, evaluating ways to improve electronic banking among financial institutions, and determining the effect of electronic banking on the performance of financial institutions in Uganda served as the goals for the research study. During the data collection phase of the study, questionnaire and interview guide methods were used. The entire research process or exercise was conducted using a descriptive research design, and both qualitative and quantitative methodologies were used for data collecting and analysis. The study surveyed 50 participants, including the manager, accountant, credit officer, supervisor, loans officer, banking officer, support personnel, and other bank customers at the Stanbic Bank Kabale Branch. According to the research's findings , there is a strong correlation between electronic banking and the performance of financial institutions at the Stanbic Bank Kabale Branch. In today's financial institutions, electronic banking is the way to go because it increases client happiness, which is essential to raising performance levels. The study went on to say that there is still much work to be done in order to address issues relating to minimizing operating costs, maintaining high levels of liquidity, ensuring capital adequacy, and maintaining borrowing levels among customers while emphasizing customer satisfaction and taking into account the bank's overall mission..
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