International Journal of Academic Multidisciplinary Research (IJAMR)   Year: 2022 | Volume: 6 | Issue: 10 | Page No.: 169-174 Students Satisfaction in the Service Quality of Selected Frontline Offices of Colegio De San Gabriel Arcangel, Inc.: Basis for Continuous Quality Improvement Download PDF Rodel E. Cahilig, MSA, Fernando C. Carandang, Jr. MA, RPsy, CDR, Ricardo Matibag, Ph.D. Abstract: This study aimed to determine the students' overall satisfaction and assessment of the five (5) dimensions of service quality such as reliability, empathy, responsiveness, assurance, and tangibility using the SERVPERF model during the First Semester School Year 2021 - 2022. This research used a quantitative descriptive-correlational approach to assess and correlate the student-respondents' overall satisfaction with their profile (age, sex, and year level) to their reliability, empathy, responsiveness, assurance, and tangibility. The researchers gathered the data and analyzed it using the Descriptive Statistics, Analysis of Variance (ANOVA), Scheffé Test, Independent t-Test, and Pearson r Correlation. This study revealed that age and year level are significant factors in the students' overall satisfaction. The five (5) dimensions of service quality, such as reliability, empathy, responsiveness, assurance, and tangibility, have a strong positive relationship with the students' overall satisfaction. The results and findings in this study served as the basis to come up with the proposed intervention policies or strategies to continuously improve the quality of service provided by Colegio de San Gabriel Arcangel, Inc.