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| Management Information Systems (MIS) and Organizational Performance of Selected Production Companies in Southern Nigeria
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Dr Nwiyii, Blessing Joseph, Dr. Amanawa, David Ebiegberi, Dr Uelee, Micah Nyone
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Abstract:
The paper examined the relationship between management information system and organizational performance of selected production companies in South-South, Nigeria. The objective of the study was to empirically examine how management information system relates with organizational performance in terms of market expansion, product innovation and customer satisfaction of selected production companies in South-South, Nigeria. Explanatory cross-sectional survey research design was utilized in the study. The population of the study consisted of one hundred and eighty (180) managers from 36 Selected Production Companies in South-South, Nigeria. Five managers (General Managers, ICT Managers, Operations Managers, Sales Managers, and Customer Relations Manager) were chosen from each of the companies. Using census sampling technique, the sample size of the study was one hundred and eighty (180) managers from 36 Selected Production Companies in South-South, Nigeria. Out of 180 copies of the validated questionnaire that were administered, the researcher was able to retrieve 167. The data obtained from the field were analyzed using Spearman's Rank Order Correlation Coefficient and t-test with the aid of SPSS Version 22.0. Three hypotheses were tested using Spearman Rank Order Correlation. Based on the empirical analysis carried out, the study revealed that: management information system has a strong positive relationship with market expansion of selected production companies in South-South, Nigeria; management information system has a strong positive relationship with product innovation of selected production companies in South-South, Nigeria, and; management information system has a strong positive relationship with customer satisfaction of selected production companies in South-South, Nigeria. The study concluded that management information system significantly enhances organizational performance of organizations (especially production companies) through increased product innovation, customer satisfaction, and market expansion. Among others, the study recommended that production companies should train their specialized personnel who will competently handle their management information systems so as to favourably compete with their counterparts in terms of market expansion, product innovation customer satisfaction.
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