International Journal of Academic Management Science Research (IJAMSR)   Year: 2022 | Volume: 6 | Issue: 11 | Page No.: 10-17 Deviant Behaviour and Service Delivery of Civil Servants in Rivers State Download PDF Clifford, Daerego and Professor B. Chima Onuoha Abstract: The aim of the study is to determine the relationship between deviant behaviour and service delivery of civil servants in Rivers State. The population of the study consisted of conveniently sampled sixty-two (62) clients of government parastatals in Rivers State. Two (2) hypotheses were formulated for the study. Spearman Rank Correlation Coefficient was relied on to test the hypotheses. The results showed a significant and positive relationship between deviant behaviour and service delivery of civil servants in Rivers State. Specifically, it was found that organizational deviance and interpersonal deviance has significant but negative relationship with service delivery; which imply that a decrease in organizational and interpersonal deviance could lead to an increase in the quality of service delivery of civil servants, and an increase in organizational or interpersonal deviance could result in a decrease in the quality of service delivery of civil servants in Rivers State. As such, it was concluded that an increase in the prevalence of deviant behaviour will lead to a decrease in the quality of service delivery of civil servants in Rivers State. Consequently, it was recommended that the government should: ensure that civil servants are well motivated in terms of providing good terms and working conditions in order to discourage them from engaging in deviant behavior that is inimical to the good image and reputation of the civil service; and create a working environment in which citizenship behaviours can flourish. This working environment needs to include among other things more effective leadership and supervision; promotion of a culture of client-centred performance; and empowerment of the civil servants.