International Journal of Academic and Applied Research (IJAAR)   Year: 2022 | Volume: 6 | Issue: 2 | Page No.: 52-58 Development of a Framework for Ensuring Quality in Highway Construction Projects Download PDF Akintola Lateef Oladotun, Sunday Joshua Favour, Aderinlewo Olufikayo Oluwaseun Abstract: This study develops a framework for ensuring quality in highway construction projects. Over the years, there have been some factors supposedly affecting highway construction quality in Nigeria. The conditions of the roads in four case study areas in Nigeria were examined. 100 road construction practitioners within the four case study areas participated in a quantitative survey and data obtained was subjected to relative importance index (RII) analysis. Factors affecting project quality were ranked in order of very high significance factors (RII > 0.8), high significant factors (RII 0.6 - 0.8) and low significant factors (RII < 0.6). The study tested the interrelationships between the attributes of project quality which were performance, reliability and aesthetics, and the attributes of customer satisfaction measured through contractor re-patronage and referral. Findings and analysis from their views proved that the construction projects in Nigeria are not up to quality standard as these case study projects were subjected to quality analysis. This stresses the need for the adoption of a framework for enhancing project quality and customer satisfaction within government road construction projects in Nigeria. This study also presents recommendations to ensure quality construction projects in Nigeria.