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| Organizational Change: Basis For Enhanced Student Support Services
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JOSEPHINE DIANA S. CAMPOS, DPA and JOFREY R. CAMPOS, DPA
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Abstract:
The mechanism of change is a phenomenon that takes place in any organizations, whether large and small profit or nonprofit, industrial or academic in nature. Change coupled with innovation has to be in a constant manner if improvement is supposed to be evidential. In the academe setting, change remains substantial, since it includes the nature of knowledge, skills and people involved and the method as well as process in which initiatives is put into action. Factors such as government regulations, competition, technology, desire for growth and development of organizations are some of the issues contributing to organizational change (Joseph & Wilson, 2017; Barnett & Coleman, 2005). The study is anchored on guided organizational change theory as delineated by Dob?k (2002) and Kotter (2012). The main objective of the study is to assess the delivery of services in the areas covered by the Student Services Program leading to an enhanced student support service. It attempted to examine the student assessment on the delivery of services in areas of admission, scholarships, faculty instruction, guidance program and extra-curricular activities; It looks into the initiatives taken by the institution in the delivery of services. The study is limited to a particular program, more specifically selected students from government-funded higher educational institutions: University of Makati (UMak), Nueva Ecija University of Science and Technology (NEUST), Bulacan Agricultural State College (BASC), Eulogio "Amang" Rodriguez Institute of Science and Technology (EARIST), and Bulacan State University (BulSU). The results are incorporated in the recommendations for service delivery enhancement.
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