International Journal of Academic and Applied Research (IJAAR)
  Year: 2022 | Volume: 6 | Issue: 4 | Page No.: 157-172
Contract Relationship Management and Education Service Delivery in Masaka District Local Government Download PDF
Twesigye Nduhura Beatrice Juliet Nakalanzi, James Baguma, Stella Nakajugo,

Abstract:
This research aimed at establishing whether contract relationship management impacts the education service delivery in Masaka DLG. This was based on the hypothesis that contract relationship management has a significant influence on service delivery . The research was carried out at Masaka. Out of the population of 140 potential respondents, a sample of 103 was selected. A response rate of 85.4% was realized and was found to be acceptable for research results. The data was collected using questionnaires. Basing on the objective of the study, descriptive, correlation and regression analyses were carried out. The results indicated that of contract relationship management is averagely existent in the operations of Masaka DLG and is carried out at a very low level, though its management is reported to have a very strong association with education service delivery at the district (r = 0.639) and the association is statistically significant (p ? 0.01). Additionally, the contract relationship management influences up to 40.2% of the changes in education service delivery at the district. Basing on these results therefore, it is recommended that the contract relationship management processes in Masaka DLG be improved so that education service delivery can be enhanced in the district.