Abstract:
Research Objective: The aim of the research is to identify administrative communication and its impact on improving the efficiency of decision support systems in universities. Society and Sample of Research: The research was applied to Islamic University- Gaza, and the sample of the academic research consists of administrative position s at Islamic University- Gaza, totaling 87 employees. Research Methodology: A descriptive and analytical approach was used and secondary data was obtained through a questionnaire that was distributed to the research community using the comprehensive enumeration method. The questionnaire was distributed to all members of the study population, and 65 questionnaires were retrieved with a recovery rate of 79.3%. Research Results: The research concluded with a set of results, the most important of which are:1. The results confirmed the existence of a positive statistically significant relationship between administrative communication and improving the efficiency of decision support systems at Islamic University- Gaza.2. The results showed a statistically significant effect of administrative communication in improving the efficiency of decision support systems at Islamic University- Gaza.3. The results confirmed that there are statistically significant differences between the averages of the respondents' answers about administrative communication and improving the efficiency of support systems at Islamic University- Gaza that are attributed to the job title.4. The results showed that there are no statistically significant differences between the average of the respondents' answers about administrative communication and improving the efficiency of support systems at Islamic University- Gaza decision, due to (age group, academic degree, and years of service).Research Recommendations: The research reached a set of recommendations, the most important of which are:1. The importance of universities reformulating procedures, the nature of work and the organizational structure in these universities in a way that improves the application of administrative communication, as well as working to reduce centralization, avoiding duplication, red tape and repeated oversight, in a way that contributes to improving the level of performance and achieving goals, and implementing strategic and operational plans.2. The necessity of adopting the principle of integration in the work of information technology and moving away from duplication, and continuing administrative communication and feedback to reveal any developments, and building an information technology platform that provides an opportunity for universities to use it as an infrastructure in administrative communication.3. The need for higher management of universities to pay attention to decision support systems, and to make intensive and continuous efforts to support and enhance efforts aimed at enriching and enhancing the role of decision support systems in universities.Originality of The Research: The research was distinguished as an addition in the field of administrative communication and the field of support systems, as it was interested in studying administrative communication and a course in improving the efficiency of decision support systems at Islamic University- Gaza.
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