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| Emotional Intelligence and Employee Retention in SMEs in Awka Anambra State, Nigeria
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Akaegbobi Grace, Anekwe Rita Ifeoma (Ph.D), Nnabuihe Miracle Chijioke
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Abstract:
The study examines the effect of emotional intelligence on employee retention in SMEs in Awka, Anambra State. The study adopted descriptive survey design and the population of the study of Small, Micro and Medium Enterprises is 472. Complete enumeration was used. Data were collected with the aid of structured questionnaire. Cronbach Alpha was used to test the reliability of the instrument. Data were analyzed using arithmetic mean and hypothesis one was tested using Pearson Product Moment Correlation Coefficient while hypotheses 2 was tested using Simple Regression with the aid of Statistical Packages for Social Science (SPSS version 27). Findings revealed that there is significant positive relationship between self-awareness and job autonomy; it was also revealed that emotional competence has a positive effect on job satisfaction. The study concluded that emotional intelligence practices such as self-awareness and emotional competence contributes to reduced rate of labour turnover and high employee retention among SMEs in Awka, Anambra State. It was recommended that there should be continuous delegation of task to staff so as to determine the capacity of staff and self-awareness of staff.
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