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| The Impact of Supervision on the Quality-Of-Service Delivery at Kirima Community Secondary School in Kanungu District, South Western Uganda
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Friday Christopher, Tumwijukye Ruth Komunda, Ndyamuhaki Milton
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Abstract:
The study was about the impact of supervision on the quality-of-service delivery and it was guided by the following objectives; to establish the role supervision, to find out whether delegation of duties and responsibilities enhance service delivery and to establish the relationship between supervision and service delivery in secondary school. The researcher used both qualitative and quantitative research approaches with a cross section survey design. This design was chosen because it was descriptive in nature and it would enable the collection of data in its origin settings. The study population included 100 individuals both school administrators and students, comprised of a head teacher, secretaries, librarian, prefects, class councilors, teachers and non-teaching staff. The sample size of 70 was used by the researcher as everyone in the school could not participate in the study to provide the required data about the study problem at hand. Both convenience, purposive and simple random sampling techniques were used to determine the sample size. This sample size was selected to represent the entire population and the researcher was assured that each item was given equal chances of being selected. The researcher used checklist, interview guide and the questionnaire. Data obtained from the field was analyzed using statistical methods such as tables and charts. This was further was edited and coded. Findings showed that 48% agreed that supervision is done by the head teacher, 34% revealed that it is conducted by the teachers on duty, 10% revealed that it is conducted by prefects, 6% said supervision is conducted by the class councilors and 2% agreed that it is done by students themselves. Therefore, it can be concluded that largely supervision is conducted by the head teacher. According to the results, it revealed that 63 respondents agreed that effective delegation of duties and responsibilities is useful and 8 respondents disagree. Thus, service delivery is enhanced delegation as evidenced by 97%.60 respondents agreed that intensive supervision enhances service delivery and 5 disagreed making it 8% and therefore well carried down can effectively enhance services rendered. The findings of the study concluded that supervision is done by other stake holders alongside school administrators. It further found out that they are other factors affecting service delivery in Kirima community secondary school. It also found out that supervision is not only important in-service delivery but also in promoting discipline, time management and efficient use of resources among others. The researcher recommends that since supervision plays an important role in ensuring service delivery the management should encourage teachers and students to always participant and supervisory skills as early as possible. Delegation of duties and responsibilities should be mostly from superiors to subordinates with knowledge about subject matter and with relevant skills.
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