International Journal of Academic Accounting, Finance & Management Research (IJAAFMR)
  Year: 2023 | Volume: 7 | Issue: 1 | Page No.: 70-75
Technological Innovation and Performance of Deposit Money Bank in Port Harcourt Download PDF
Inokon John

Abstract:
This study examines the nexus between technological innovations and performance of deposit money banks in Port Harcourt. The cross-sectional survey design was adopted to study a population of 416 employees across 15 selected branches of the studied banks and the census was adopted. Data were generated using a structured questionnaire and hypotheses were tested using Kendall tau b and Partial Correlation. Findings revealed that dimension of technological innovations influenced significantly the measures of performance and that culture moderated the nexus between these variables. It therefore concluded that technological innovation is a good precursor of performance and the study recommends that for customers to obtain prompt and realistic services, IT personnel should be conversant about new key success factors that go right in this era of technologically driven world and integrate such into their operations, to expand customer base above the industrial average, new acquisitions should be quickly assimilated into IT and the legacy system should be structured in such a way as to enhance development of new product in the organization; and flexible electronic links should exist amid organization and clients as this will make customers trust the organization and feel safe with their transactions with the firm.