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| A Review of the Significance of Social Information and Employee Productivity Amongst Commercial Banks in Rivers State
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Dr. Uelee, Micah Nyone, Dr. Amanawa, David Ebiegberi, Dr. Blessing Nwiyii Joseph
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Abstract:
The study aimed to outline the connection between social information and employees' productivity at commercial banks in Rivers State. Its goal was to investigate the relationship between social information and the employee productivity of commercial banks in Rivers State in terms of daily employee input, prompt employee services, and high-quality service. The study adopted the exploratory survey research design. The study population consisted of three hundred and fifty-nine (359) employees of the twenty-two (22) banks headquarters in Rivers State. Since the population was not considered much for the researcher to handle, the entire population became the sample. This means that the researcher utilized the census sample technique. Therefore, the study's sample size became three hundred and fifty-nine (359) employees in twenty-two (22) Commercial Banks in Rivers State. The target sample elements received three hundred and fifty-nine (359) copies of the questionnaire. Howbeit, the researcher was able to retrieve 310 copies of the distributed questionnaire. In handling the data analysis, hypotheses were tested using Spearman's Rank Order Correlation Coefficient through the Statistical Package for Social Sciences (SPSS) version 20.0. The study revealed a significant positive relationship between social information and employee productivity of Commercial Banks in Rivers State in terms of daily employee input, prompt employee services, and service quality. The study concluded that social information, such as colleagues' information, family and friend information, and customers' information, are very useful tools that employees can use to increase their productivity, particularly in terms of daily input, timely services, and service quality. The study recommended, among others, that employees in commercial banks and other organizations should be very attentive to the information they receive from co-workers to better their productivity, especially concerning their daily inputs.
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