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| Relationship between Management Reliability as a Trust Issue and Cognitive Work Passion of Workers in Port-Harcourt Fast Food Restaurants
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Jacob, Madighi Ph.D, Dasimaka, Ngofaka Doris & Okochi, Azubuike
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Abstract:
This work examined the relationship between management reliability and the cognitive work passion of workers in fast food restaurants in Port Harcourt. The objectives of the study were to examine how dimensions of management reliability, such as consistency in keeping to promises and consideration of people's opinions, relate to cognitive work passion in terms of belongingness and pride. The study adopted the survey research design. The target population for this study comprised 80 employees from 4 fast-food restaurants in Port Harcourt, which was purposefully adopted as the sample size. Data were collected through a primary (questionnaire). A structured questionnaire designed in four four-point Likert rating scale format was adopted for the collection of data. Out of 80 questionnaires administered, the researcher was able to retrieve 72 copies. Spearman Ranking (r) was used for the test of hypotheses via SPSS Version 25.0. The findings revealed that there is a significant relationship between management reliability (consistency in keeping to promises and consideration of people's opinion) and cognitive work passion (belongingness and pride) of workers in fast food restaurants in Port Harcourt. The study concluded that management reliability as a trust issue enhances the cognitive work passion of workers. The study recommended, among others, that the management of fast food restaurants in Port Harcourt should never make a promise it cannot fulfill so as to increase the reliability and trust employees have for her, thus enhancing workers' belongingness. Management of fast food restaurants in Port Harcourt should consider employees' opinions when making decisions that are directly connected to their work so as to improve their pride in working for the organisation.
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