|
|
| |
| The Role of Grievance Handling Procedure on Employee Performance in Longisa Referral Hospital, Bomet County
Download PDF
|
Seno Saitoti Kennedy, Robert Kinanga, Justus Wesonga
|
Abstract:
Organizations cannot avoid grievances arising from either individual employees or a group of employees due to dissatisfaction of the prevailing conditions of work or interaction with fellow workers. Since the devolution of the health sector after the promulgation of the new constitution in 2010, the challenge of handling employees' grievances has been on the rise. The study sought to analyze the role of grievance handling procedure on employee Performance at Longisa referral hospital. The study adopted a case study design. The target population comprised 307 employees working at Longisa referral hospital. Census was used because the population was accessible and also not vast. Primary data was collected using a questionnaire. The data was analyzed using descriptive statistics for frequency and percentages, Pearson correlation analysis and Chi-square analysis to summarize and classify data, to establish the relationship between the variables and to determine the strength of association between the variables respectively. Data was presented using frequency tables. The study established a high positive and statistically significant correlation (r = 0.820, P-value = 0.000) between grievance handling procedure and employees' performance at Longisa referral hospital. The null hypothesis was rejected using Chi-square test. There was general perception from the respondents that employee's performance was influenced by grievance handling procedures. The study therefore concluded that for effective employee's performance organizations should adopt prudent grievance handling procedures. The study recommends that for effective employee's performance organizations should incorporate sound grievance handling procedures. The study will help improve grievance handling procedures in public health institutions in Kenya.
|
|
|
| | |