Title: Knowledge Utilisation and Organisational Resilience of Pre-Shipment Inspection Companies in South South, Nigeria.
Authors: Sede, Thomas A.; Prof. C.A. Eketu; Dr. A.D. Alagah
Volume: 7
Issue: 2
Pages: 1-10
Publication Date: 2023/02/28
Abstract:
The study examined the link between knowledge utilisation and organisational resilience (measured by adaptability and agility) of pre-shipment inspection companies in South-South, Nigeria. The upper echelon and the social learning theories underpinned the study, while the underlying philosophy is positivism. A cross-sectional survey was adopted and primary data was generated through the use of questionnaire. The elements of the accessible population are the 480 middle and top-level managers of all the 20 Pre-Shipment Inspection Companies, in South-South, Nigeria, and a sample size of 235 respondents was determine. The hypotheses were tested at 0.05 significance level, using structural equation modelling. The results revealed that knowledge utilisation has positive and significant relationships with the measures of organisational resilience. The findings of this study reinforce the theoretical assertions of the upper echelon theory, and the social learning theory. The study concludes that knowledge utilisation will boost the measures of organisational resilience, when the firm utilizes available knowledge in improving services provided to its customers, effectively manages different sources and types of knowledge and new knowledge is applied to find ways of overcoming the barriers to resilience. It is hereby recommended Managers of Pre-Shipment inspection companies should improve their level of knowledge utilisation by effectively managing different sources and types of knowledge, utilizing available knowledge in improving services provided to its customers, having incentive and benefit policies for new idea suggestions in utilizing existing knowledge and applying new knowledge to find ways of overcoming the barriers to resilience.