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| Analysis Level of Public Satisfaction with JKN Mobile Application at the BPJS Kesehatan Surabaya Office
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Putri Nur Farida,Ardi Kurniawan, Sediono, Dita Amelia
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Abstract:
Health is a human right and one of the elements of well-being that must be realized by the ideals of the nation. It is necessary to establish an organizing body in the form of a public service legal entity, one of which is BPJS Kesehatan which aims to provide guarantees in the form of health protection to the public, BPJS Kesehatan also continues to develop itself with existing technology, such as the latest breakthrough, namely the presence of the JKN Mobile application which is a form of digital transformation of the BPJS Kesehatan business model, which used to be all forms of administration carried out in the Office, But now it can be done anywhere and anytime without any time limit (self-service). The purpose of this study is to determine the level of satisfaction and user experience of the JKN Mobile application, with the method used, namely the User Experience Questionnaire (UEQ). The results of the analysis obtained that the JKN Mobile application from 6 aspects of assessment, namely attractiveness, perspicuity, efficiency, dependability, stimulation, and novelty, the JKN Mobile application has an assessment above 0.8 so it can be concluded that the JKN Mobile application has a positive assessment for users.
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