International Journal of Academic Information Systems Research (IJAISR)   Year: 2023 | Volume: 7 | Issue: 2 | Page No.: 1-14 A Literature Review on the Challenges of the Use of Point of Sale (POS) Terminals in the Nigerian Banking System Download PDF Gilbert Ogechukwu Nworie, Tochukwu Gloria Okafor Abstract: This research paper examined the challenges facing the use of Point of Sale (POS) Terminals in the Nigerian Banking System. The researchers adopted exploratory research design whereby secondary data were sourced from already published journal articles. Thematic approach was deployed in presenting the research findings. The study found that POS services help banks keep and enhance the loyalty of their obtainable customers, provide opportunity to the banks to increase market share and increase customer satisfaction. Among the factors identified as responsible for the low adoption of POS terminals in Nigeria are exorbitant transaction charges, lack of adequate infrastructure required to run POS, irregular network connectivity which erodes the trust of the users, and security of network communications. The study recommends that the charges and fees on the use of POS terminals should be considerably lessened in order to avoid discouraging banked and unbanked population from using such channel to access the services of the banking cubicle.