International Journal of Academic Pedagogical Research (IJAPR)   Year: 2023 | Volume: 7 | Issue: 2 | Page No.: 80-87 The Effects Of Electronic Banking On Customer Service Delivery, A Case Study Of Cairo Bank Uganda, Nakasero Branch, Kampala Download PDF Ddamulira Vincent, Dr Ariyo Gracious, Tukamuhebwa Deus, Kamugisha Nelson, Kimaku Alex Abstract: Even though electronic banking is essential to many financial institutions, less research has been conducted on consumer satisfaction, particularly in the African context. This study was conducted in order to determine the factors that influence customer service delivery on Electronic Banking service as well as examine the relationship between Electronic Banking service and customer satisfaction so because implementation of technology is a new phenomenon in Cairo Bank, Uganda, and many customers have not yet embraced it. A questionnaire and interview questions served as the main data collection tools in order to collect high-quality quantitative data. The study found a considerably positive association between customer happiness and electronic banking, which is consistent with Alhawari and Ward's findings (2005). The study suggested putting more emphasis and effort into focusing on specific clientele. The providers of electronic banking services should also keep an eye out for signs of creative ways to raise awareness of their offerings through participation in trade organization exhibitions and the adoption of new electronic banking technologies.