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| Employee Job Satisfaction and Employee Performance of Phedc Workers in Obio/Akpor LGA of Rivers State, Nigeria
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Eketu Continue Anddison Esq., Dr. Blessing Nwiyii Joseph , Dr. Micah Nyone Uelee
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Abstract:
The study investigated the relationship between employee job satisfaction and employee performance of PHEDC workers in Obio/Akpor LGA of Rivers State. The study's objective was to empirically investigate how employee job satisfaction relates with the performance of PHEDC workers in Obio/Akpor LGA of Rivers State regarding customer satisfaction, job commitment and quality service delivery. Cross-sectional exploratory survey research design was employed in the study. The population of two hundred and sixty-three (263) employees from eleven (11) Port Harcourt Electricity Distribution Company (PHEDC) Offices in Obio/Akpor Local Government Area of Rivers State. From the Krejcie& Morgan 1970 table, the sample for a population of 263 is 159. Therefore, the sample for the study became 159 employees from eleven (11) Port Harcourt Electricity Distribution Company (PHEDC) Offices in the Obio/Akpor Local Government Area of Rivers State. One hundred and fifty-nine (159) copies of the questionnaire were distributed to the targeted respondents. In the end, the researcher was able to retrieve 148 copies of the questionnaire correctly filled. The test of hypotheses was done using Spearman's Rank Order Correlation Coefficient via the Statistical Package for Social Sciences (SPSS) version 20.0. The Spearman's (rho) correlation was used to analyze the relationship between independent and dependent variables at P < 0.05 (two-tailed test). The study revealed the following: i. there is a very significant positive relationship between employee job satisfaction and customer satisfaction of PHEDC workers in Obio/Akpor LGA of Rivers State; ii. there is a very significant positive relationship between employee job satisfaction and job commitment of PHEDC workers in Obio/Akpor LGA of Rivers State, and; iii. there is a very significant positive relationship between employee job satisfaction and quality service delivery of PHEDC workers in Obio/Akpor LGA of Rivers State. The research came to the conclusion that making employees feel satisfied with their job through considerate and timely pay, incentives/benefits, good leadership style, good work environment, unbiased promotion, etc., is a great way to positively influence employee performance, especially in terms of customer satisfaction, job commitment, and quality service delivery. The study, among others, recommended that in order to achieve greater satisfaction, management should encourage employees to work hard, effectively, and efficiently, as this will increase their commitment and the standard of the services they provide.
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