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| Challenges of Urban-Local Government in Delivering Services: A Case Study on Gazipur City Corporation, Bangladesh
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Nazir Mohammad Ziaul Haque
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Abstract:
Bangladesh is a developing country that faces numerous challenges in the delivery of essential services to its citizens. The local government plays a crucial role in addressing these challenges but is beset by several obstacles. This study explored the challenges facing local governments in delivering services in Bangladesh. Using a qualitative research design, data were collected through semi-structured interviews with key stakeholders in local government, including officials and community leaders. The data were analyzed using thematic analysis to identify key themes and patterns. The study found that political interference was a significant challenge facing local governments in Bangladesh, with officials being pressured to prioritize political agendas over service delivery. Weak institutional capacity was also identified as a major obstacle, with limited resources, inadequate training, and insufficient staffing hindering the ability of local government to deliver services effectively. The study further revealed that a lack of citizen participation and ineffective monitoring were other challenges facing local governments in Bangladesh. Citizens were often excluded from decision-making processes, leading to a lack of trust and accountability, while ineffective monitoring systems allowed for the mismanagement of public resources and the provision of substandard services. The findings of this study highlight the need for reforms to strengthen the institutional capacity of local government, promote citizen participation, and improve monitoring and accountability mechanisms. The study recommends targeted training and capacity building for local government officials, increased citizen engagement and oversight, and the establishment of effective monitoring systems to enhance service delivery in Bangladesh.
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