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| The Digitalization of Human Resources Management and Its Impact on Organizational Performance: The Interacting Role of VUCA and SMACs Business Environments
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Ibrahim Tanko GAMPINE, Prof. Jean-Michel PLANE, Prof. John D. KABONGO
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Abstract:
: Purpose of this study: to examine the impact of human resource digitalization on organizational performance. Specifically, this study seeks to examine the moderating role of external environment characterized as VUCA. Furthermore, the study investigates the mediating role of information technology environment characterized as SMACs in the relationships between e-HRM and organizational performance. To answer to the formulated hypotheses a quantitative method is employed using data from 266 employees of the service sector is Ghana. Findings: findings from this study support the hypothesis that digitalization of HRM positively impact organizational performance (B= .338; p<.000). The second hypothesis that the VUCA environment moderates the relationships between human resource digitalization and organizational performance is rejected (B= -.041; p<.724). Finally, the hypothesis that the SMACs environment mediates the relationships between HRM digitalization and organizational performance is supported (B=0.178; t=5.601; p<.000). Limitations and implications: this study limitation is the unrepresentativeness of the sample as 2 leading firms are inadequate to represent a sector. However, the contribution of this study is not only managerial but theoretical. The managerial implication of this study is that managers are required to have the expertise of scanning the environments, but more importantly the ability to bundle internal resources to respond to the demand of the markets. Theoretically, this study contributes to the literature by developing a model that examines two segments of the environments namely the business and technology segments of the environments.
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